Toronto (TTC)


Integrated planning and partnerships to better serve world class transit in Toronto

10-Year Fare Collection, TTC – Toronto, Canada

The Toronto Transit Commission (TTC) selected Clevor Consulting Group (CCG) to support the development of a 10-Year Fare Collection Outlook. CCG has worked extensively with agency stakeholders to define a vision for the future of fare collection in the Greater Toronto Area (GTA). CCG has also worked with TTC and Metrolinx to determine a path forward for the PRESTO device refresh initiative and take a holistic look at TTC’s existing fare collection operations, including the regional PRESTO card system, to identify agency needs not being met and gaps in the current solutions. Based on this analysis and armed with information gathered through an exhaustive industry review, RFI, and set of vendor demos, CCG will deliver a comprehensive plan that includes technology, procurement, and operations strategies, and defines the “what, when and how” of fare collection activities over the next ten years.

CCG is using a proven approach, built on the establishment of a project steering committee and collaborative workshops with key decision makers from across the various stakeholder organizations. This approach not only provides the broad perspective needed, but also establishes a model for future collaboration, and creates project champions at the earliest stages of project definition and planning.

Period of Performance: August 2020 to Present

Project Responsibilities

  • Conduct current systems review
  • Conduct peer agency and industry reviews
  • Draft and release industry RFI
  • Perform needs assessment and gap analysis
  • Support technical alternatives identification and evaluation
  • Provide capital and operating cost estimation
  • Develop 10-Year Fare Collection Outlook, including detailed system design and implementation plan
  • Coordinate with Fare Policy Outlook initiative

Key Accomplishments

  • Facilitated the development of an RFI and situational analysis
  • Created strategic alignment between the fare policy and technology philosophies
  • Evaluated the current fare collection system
  • Developed payment landscape review
  • Facilitated peer agency reviews
  • Conducted system needs assessment and gap analysis
  • Procurement and implementation planning

References available upon request.