Integrated planning and partnerships to better serve world class transit in Toronto

10-Year Fare Collection, TTC – Toronto, Canada

The Toronto Transit Commission (TTC) selected CCG to support the development of a 10-Year Fare Collection Outlook. CCG worked with agency stakeholders to define a vision for the future of fare collection in the Greater Toronto Area (GTA). Thereafter, CCG worked with the TTC and Metrolinx to take a holistic look at TTC’s existing fare collection operations, including the regional PRESTO card system, incorporating peer and industry feedback, and identifying gaps in current solutions and agency needs. Armed with this information and CCG’s extensive experience designing, implementing, and operating complex technology solutions, CCG will deliver a comprehensive plan for delivering on that vision. The strategic plan will include technology, procurement, and operations strategies that define the “what, when and how” of activities over the next 10 years.

CCG is using its proven approach, built on the establishment of a project steering committee and facilitating collaborative workshops with key decision-makers across the various stakeholder organizations. This approach not only provides the broad perspective needed, but also establishes a model for collaboration, and creates project champions at the earliest stages of project definition and planning.

Period of Performance: August 2020 to Present

Project Responsibilities

  • Draft and conduct RFI on fare collection
  • Current system review
  • Peer agency and industry review
  • Needs assessment/gap analysis
  • Technical alternatives analysis and evaluation
  • Capital and operating cost estimation
  • System architecture design
  • Fare policy integration
  • Implementation plan

Key Accomplishments

  • RFI and situational analysis
  • Strategic alignment between the fare policy and technology philosophies
  • Current systems review
  • Payment landscape review
  • Facilitated peer reviews
  • Equipment needs assessment and gap analysis
References available upon request.