The State of Independence pursues results-based planning and design for optimized system and integration

Key 2.0  Vision and System Modernization —
Southeastern Pennsylvania Transportation Authority (SEPTA)

The Southeastern Pennsylvania Transportation Authority (SEPTA) operates more than 2,800 vehicles including bus, light rail, commuter rail and subway, with over 225 million annual trips. SEPTA hired Clevor Consulting Group (CCG) to guide the agency through the planning and procurement to replace the Key 1.0 electronic fare collection system, first launched in 2016.
The purpose of this procurement, internally known as Key 2.0, is to improve the system functionality delivered to both customers and agency stakeholders, while also addressing some end-of-life components. CCG developed a comprehensive Concept of Operations (ConOps) for SEPTA. The ConOps outlined a high-level technology, procurement, and operations strategy for the new system.
Thereafter, CCG led the development of the technical requirements and RFP to replace the existing system and streamline integrations. In supporting this effort, CCG worked side-by-side with SEPTA’s technical, procurement and legal staff to develop a clear and comprehensive fare collection system RFP, including the scope of services, pricing form, technical submission form and requirements traceability matrix. CCG provided support to SEPTA during the bidding process and served as subject matter experts during the evaluation process. CCG also supported the agency in developing technical requirements and assembling procurement packages for other technology systems, including parking and call center.

Period of Performance: August 2021 to Present

Project Responsibilities

  • Peer Review
  • Internal and External Stakeholder Outreach and Coordination
  • Vision and Concept of Operation
  • Facilitated detailed Needs Assessment workshops
  • Gap Analysis
  • Alternative Analysis
  • Technical Requirements Capture and Development
  • Develop RFP
  • Support Procurement and Contract Negotiations
  • Support Parking Systems Requirements Capture and Development
  • Support Call Center Operations Requirements Capture and Development

Key Accomplishments

  • Concept of Operations
  • Needs Assessment and Gap Analysis
  • Requirements Capture
  • Technical Requirements Development
  • Core RFP Development and Issuance
  • Provide technical and business support for proposal evaluation
  • Parking system RFI development and issuance
References available upon request.