Key planning and design will result in optimized systems and integrations

Key 2.0  Vision and System Modernization —
Southeastern Pennsylvania Transportation Authority (SEPTA)

SEPTA hired CCG to guide the agency through the planning and procurement to replace the Key 1.0 electronic fare collection system, first launched in 2016.  The purpose of this procurement, internally known as Key 2.0, is to improve the system functionality delivered to both customers and agency stakeholders, while also addressing some end-of-life components. Clevor Consulting Group (CCG) developed a comprehensive Concept of Operations (ConOps) for SEPTA. This document outlined a high-level technology, procurement, and operations strategy for the new system. Thereafter, CCG led the development of the technical requirements and RFP to replace the existing system and streamline integrations. In supporting this effort, CCG worked side-by-side with SEPTA’s technical, procurement and legal staff to develop a clear and comprehensive fare collection system RFP.

Period of Performance: August 2021 to Present

Project Responsibilities

  • Peer Review
  • Internal and External Stakeholder Outreach and Coordination
  • Vision and Concept of Operation
  • Facilitated detailed Needs Assessment workshops
  • Gap Analysis
  • Alternative Analysis
  • Technical Requirements Capture and Development
  • Develop RFP
  • Support Procurement and Contract Negotiations
  • Support Parking Systems Requirements Capture and Development
  • Support Call Center Operations Requirements Capture and Development

Key Accomplishments

  • Concept of Operations
  • Needs Assessment and Gap Analysis
  • Requirements Capture
  • Technical Requirements Development
  • Core RFP Development and Issuance


Elizabeth Smith
Chief Administrative Officer