Philadelphia

The State of Independence Pursues Results-Based Planning and Design for Optimized System and Integration

Key 2.0  Vision and System Modernization —
Southeastern Pennsylvania Transportation Authority (SEPTA)

The Southeastern Pennsylvania Transportation Authority (SEPTA) operates more than 2,800 vehicles including bus, light rail, commuter rail and subway, with over 225 million annual trips. SEPTA hired Clevor Consulting Group (CCG) to guide the agency through the planning and procurement to replace the Key 1.0 electronic fare collection system, first launched in 2016.

The purpose of this procurement, internally known as Key 2.0, is to improve the system functionality delivered to both customers and agency stakeholders, while also addressing some end-of-life components. CCG developed a comprehensive Concept of Operations (ConOps) for SEPTA. The ConOps outlined a high-level technology, procurement, and operations strategy for the new system.

Thereafter, CCG led the development of the technical requirements and RFP to replace the existing system and streamline integrations. In supporting this effort, CCG worked side-by-side with SEPTA’s technical, procurement and legal staff to develop a clear and comprehensive fare collection system RFP, including the scope of services, pricing form, technical submission form and requirements traceability matrix.

CCG provided support to SEPTA during the bidding process and served as subject matter experts during the evaluation process. CCG also supported the agency in developing technical requirements and assembling procurement packages for other technology systems, including parking and call center.