Clackamas County


Seamless Transit Solution: Uniting Providers with Integrated Fare Collection

Integrated Fare System Planning – Clackamas County (Oregon City, OR)

Clackamas County is assessing the feasibility of implementing an integrated fare collection system and creating an implementation plan for transit providers within the county. An integrated fare system between the five providers will provide a better customer experience and facilitate transfers between providers. The project was co-sponsored by Canby Area Transit, Mount Hood Express (Clackamas County), Sandy Area Metro, South Clackamas Transportation District, and South Metro Area Regional Transit. For this project, our team facilitated workshops to develop cohesive business objectives and goals, identify needs across the region as it related to integrated fare collection and transportation, peer agency reviews and a gap analysis. Based on the outreach and finding, an options analysis was provided to the region that included four options and a recommended approach that focused on delivering a regional mobile ticketing solution that can migrate to an account-based ticketing (ABT) solution.

Our firm prides ourselves on our ability to deliver quality solutions by being efficient and adaptable to our clients. As a result of this, CCG was able to pivot quickly to meet the evolving needs of the project and complete the project on-time with sufficient budget remaining to add a new task to our project. To further support the initiatives of the region, and the recommended approach, our team was able to develop system requirements for a regional mobile ticketing solution within the remaining budget. The agency will be able to easily slide these requirements, evaluation criteria, and bid sheets into their standard RFP procurement process for a mobile ticketing solution that meets their needs, addresses emerging mobility trends and includes a modern fare collection experience for their customers.

Period of Performance: June 2020 to January 2022

Project Responsibilities

  • Strategic and policy planning
  • Program management structure recommendations
  • Mobile ticketing RFP development

Key Accomplishments

  • Alternatives analysis and associated cost estimations
  • Implementation strategy
  • Developed mobile ticketing use cases and technical requirements
  • Developed bid sheets and evaluation criteria for RFP issuance
References available upon request.