Methodical program management is the bridge to project success

Flamingo Fares® – Hillsborough Area Regional Transit Authority (Tampa, FL)

HART in Tampa, FL implemented a regional, account-based fare collection system at three transit authorities, requiring strong program management with incredible attention to technical and financial details. As the lead agency, and nationally recognized as a transit innovator, HART and partner agencies charged forward with an open- and closed-loop payment system based on true open architecture. The regional system accepts MIFARE-based cards, contactless EMV bank cards, and a QR-based mobile ticketing app. CCG was originally tasked with an in-depth program management assessment, including all contract and technical requirements.

Thereafter, CCG became the acting Program Director to assist the new Project Manager as they led the regional fare project. CCG also led comprehensive integrated lab and field testing. Once all identified issues were resolved, CCG assisted the region with pilot testing, a marketing and communications plan, and full public launch support. CCG provided technical expertise and guidance through Full Systems Acceptance.

Period of Performance: July 2018 to Present

Project Responsibilities

  • Contract Deliverables Assessment
  • Program Management Assessment
  • System Integration testing oversight and system certification
  • Program and Contract Management
  • Contract negotiations
  • IT services lead
  • System security assessment oversight
  • SOP development
  • Call center and transit store training
  • Pilot and public launch support
  • Full Systems Acceptance Support

Key Accomplishments

  • Delivered extensive Contract Assessment report
  • Delivered robust Program Management assessment and report
  • Enhanced testing oversight and plans
  • Acting Project Director
  • Completed integrated lab and field testing
  • Support pilot and public launch, including a comprehensive marketing plan
  • Supported Full Systems Acceptance.
References available upon request.