What We Do

At Clevor Consulting Group, we pride ourselves in helping agencies navigate the gauntlet of fare policy. We believe the most successful electronic fare systems begin with this foundation, because it drives system design, shapes operations, and directly impacts customer adoption and satisfaction. No matter how complex the fare structure is, we bring proven strategies that balance business objectives with customer needs, resulting in seamless, interconnected rider experiences that elevate satisfaction while balancing the agency’s business objectives and supporting long-term success.

Independent cost estimation is both a best business practice and often a requirement for public funding of transport projects. These estimates typically follow preliminary system design and specification, but precede system procurement and contract negotiation. At Clevor Consulting Group (CCG), we are well positioned to assist with the creation of realistic cost estimates and project budgets, leveraging deep project experience and market intelligence. Whether planning for traditional capital and operating costs or a Software-as-a-Service model, our approach helps agencies evaluate pricing structures, reduce risk, and maintain procurement integrity, ensuring informed decisions without compromising strategic positioning.

As a very interpersonal process, negotiating should always start with establishing the relationship, and then asking the right questions and listening intently to understand what’s most important to the other party. It’s rare that a win-win isn’t achievable as long the process focuses on the desired results. We have the experience, interpersonal skills, relationships, and industry knowledge to help our clients achieve the strongest position possible. Whether it’s negotiating contracts with vendors or partner agencies, we have unmatched experience in AFC contract negotiations.

We believe it begins and ends with the user experience at the forefront of every single decision. At Clevor Consulting Group, we pride ourselves in establishing a foundation that drives user-focused policies and system design. Every decision throughout the project should push the boundaries of frictionless experience. We challenge that status quo never settling for anything less than a seamless customer conveyance.

At Clevor Consulting Group, we know that a successful fare system starts with a smart, strategic planning phase, one that ensures the solution aligns with the agency’s operational needs and customer expectations. We work side-by-side with our clients to develop system goals and objectives, conduct current system technologies and operations assessments, facilitate needs-gathering exercises and stakeholder workshops, conduct gap and alternatives analyses, and develop a clear, actionable Concept of Operations. This process lays the foundation for success, from procurement through implementation and beyond. It’s this thoughtful, collaborative approach that makes agencies trust CCG. We’ve done it dozens of times before, and we believe we are exceptional at it. At CCG, planning isn’t just a phase, it’s the foundation for everything that follows.

The team at Clevor Group led the fare collection industry to true open architecture by showing the world what’s possible. With our team’s  vision, leadership and innovative technical requirements, open architecture has become  the foundation of future-proofing fare collection systems. With well designed functional API requirements, agencies are no longer locked into proprietary technology and beholden to one vendor. The Clevor Group knows  how  to design systems that allow agencies to   integrate new technologies as they emerge.

The staff at Clevor Group led the world’s first implementation of real-time transaction processing. One of the primary benefits of account-based fare collection systems is processing transactions in real-time, providing customers with sub-300 millisecond response times at the payment validator including accurate trip pricing, account balance and other payment information. Our experience designing  and overseeing the implementation of this technology enables agencies to forge ahead with best practices in account-based transaction processing.

Without the right organizational structure, strong  teams and processes, and carefully selected vendors, public-facing technology projects are at greater risk of delay, cost overruns or even collapse. The Clevor Group knows the key ingredients needed for transport agencies to build the right  team to  create a crystal clear vision and execute the strategy. This is coupled with sound program management and technical expertise that has led to some of the most complex and successful transport payment system implementations in the world. Our experience includes major restructuring of programs to course correct misguided projects.

At its core, a transport agencies payment system is a highly technical financial system, and revenue controls are critical to agency operations. No other team understands that more than the Clevor Group, and that philosophy is carried through each project we support. We know the only way to ensure proper accounting and controls is to design for them at the beginning of a project, not after the core system has already been implemented.

At Clevor Consulting Group, we believe AFC projects should include a comprehensive business case. A business case may include staffing and organizational impact analysis, capital and operating cost projections, and agency’s cost of fare collection, and governance structure considerations. This ensures that agency decision makers have a comprehensive understanding of the project’s capital costs and the long-term operating costs, as well as an ideal staffing and governance structure to ensure future program success.

At Clevor Consulting Group, strategic planning turns vision into a roadmap for success. We help agencies balance policy objectives with customer and business needs while preparing for challenges like new payment systems and fare policy changes. Our approach ensures alignment between technology and policy, backed by strategies that reduce risk, control costs, and support long-term scalability. When agencies need a trusted partner to turn strategy into success, they often turn to CCG.
     

At Clevor Consulting Group (CCG), writing strong technical requirements isn’t just part of what we do, it’s a core expertise. We develop precise, actionable, function-based requirements and outcomes for RFPs that define how fare collection systems will function and integrate. Our team works closely with technical, procurement, project, operational and legal stakeholders to produce deliverables such as Concepts of Operations, scopes of services, pricing forms, submission templates, and requirements traceability matrices. These requirements aren’t checkboxes, they represent up to half of the system’s design and set the foundation for successful implementation. Whether specifying account-based functionality, smart ticketing, or complex integrations, we ensure every detail is clear and enforceable. Strong requirements reduce risk, align vendors and agencies, and create a roadmap for performance and reliability. By defining expectations early and thoroughly, CCG helps agencies avoid costly delays and achieve long-term success. When it comes to requirements and outcomes, we make sure nothing is left to chance.     

A successful fare collection project begins with a well-structured Request for Proposals (RFP). At CCG, we specialize in developing RFPs that are clear, comprehensive, and easy to navigate, setting a high standard across the industry. Our refined specification methodology emphasizes clarity and precision over traditional narrative formats. By replacing lengthy descriptions with individually defined, well-articulated requirements, we help stakeholders, technical and non-technical alike, gain a complete and intuitive understanding of system expectations. This clarity improves vendor responses, supports fair evaluation by aligning proposals with well-defined criteria, and minimizes confusion and misinterpretation throughout the project lifecycle. Guided by a commitment to excellence and innovation, CCG continues to evolve this approach through engagements with transit agencies across North America. Our proven tools, collaborative mindset, and deep experience ensure that every RFP we develop supports efficient procurement and lays the foundation for successful project outcomes.

System integration is where fare collection projects succeed, stall, or even fail. At Clevor Consulting Group (CCG), we provide hands-on support to ensure every component works together seamlessly, and we are exceptional at interfacing between the agency and the vendors. Building on open architecture principles, we develop integration plans that identify all required interfaces, define data flows, and align technical decisions with operational goals. Our approach combines standards-based design with practical implementation strategies, reducing vendor lock-in and enabling future scalability. We coordinate across stakeholders, manage interface specifications, and provide clear guidance to prevent miscommunication and delays. From procurement through deployment, CCG helps agencies integrate hardware, software, and third-party services into a unified, reliable system. The result: a flexible, future-ready fare collection platform that supports innovation without sacrificing stability.     

At Clevor Consulting Group (CCG), we recognize that transitioning from a legacy fare collection system to a modern solution can be extremely challenging, and is more than a technical upgrade; it’s a pivotal phase that affects both agency operations and customer experience. Our objective is to make this process as seamless as possible by applying proven strategies and clearly defined criteria that prioritize continuity, transparency, and user satisfaction, while staying very well informed of vendor and agency capabilities and approaches in the market. By leading transition planning early, CCG helps agencies shape procurement strategies that reflect their transition goals and customer expectations. This ensures the process is not only technically sound but also operationally efficient, laying the foundation for a successful system launch and long-term adoption.     

In the world of public procurement, at Clevor Consulting Group, we rarely see a one-size-fits-all approach.  We have supported small agencies with a few employees, to the largest agencies with tens of thousands of employees. Nevertheless, the same guiding principles always hold true. We identify what the agency goals are, create a procurement strategy, leverage our knowledge of the vendor community,  include the meticulously drafted technical specifications, and assist with the selection process, if desired. In the end, the project’s success rests larger with the capabilities of the suppliers; thus, great care is given to the process and ensuring the selected suppliers are, without question, the best value for the agency.

Implementation is where plans become reality, and where projects face the greatest risk. At Clevor Consulting Group (CCG), we provide hands-on oversight to ensure fare collection systems are delivered on time, on budget, and to specification. Our team manages vendor coordination, monitors progress against milestones, and enforces compliance with technical and contractual requirements. We oversee testing, troubleshoot issues, and keep stakeholders aligned throughout deployment. With decades of experience across all major fare technologies, from fareboxes and ticket vending machines to account-based systems and open payments, CCG knows how to navigate complexity and prevent costly delays. Our goal is simple: deliver a fully functional, reliable system that meets agency objectives and serves riders seamlessly.
 

Keeping fare collection systems running smoothly after launch is a challenge many agencies face. At Clevor Consulting Group (CCG), we specialize in operational support that ensures systems remain stable, secure, and adaptable long after launch. Our focus is on performance oversight including KPI development and monitoring, vendor accountability, and operational readiness, helping agencies respond quickly when issues arise. From troubleshooting and contract interpretation to resource planning and long-term system management, CCG provides the structure and expertise to maintain smooth operations. We work alongside agency teams to strengthen processes, optimize workflows, and safeguard service continuity. When problems occur, we deliver actionable guidance so agencies can resolve them confidently and keep customers moving. CCG is the trusted partner for making fare system operations seamless, resilient, and future-ready.
 

Clevor Consulting Group delivers in-depth financial analysis that empowers agencies to make confident, data-driven decisions in fare collection planning and procurement. We develop detailed cost models for both capital and operating expenses, leveraging current market data, recent procurement results, and emerging trends in fare technology. Each model is validated against the agency’s existing infrastructure to ensure accuracy and relevance. Beyond cost modeling, we provide rigorous proposal evaluation and price analysis, helping agencies navigate vendor submissions with clarity and confidence. By dissecting pricing structures, and assessing long-term financial implications, we enable clients to fully understand value and sustainability of each proposed solution. Our approach ensures funding decisions are transparent, well-informed, and aligned with each agency’s strategic and operational goals.
 

Design Review is where fare collection projects take shape, and at Clevor Consulting Group (CCG), it’s a core specialty. We lead structured, multi-day workshops that bring agency and vendor teams together to validate every aspect of the proposed system design. This process ensures alignment on functional requirements, interfaces, workflows, and operational realities before development begins. Design Review isn’t a one-time event; it often marks the start of a long-term engagement where we monitor design evolution for 12–24 months to keep it aligned with agency goals and user needs. By identifying gaps early and resolving ambiguities, we reduce risk, prevent costly rework, and give agencies confidence that the system being built will deliver as promised. For CCG, Design Review is not optional; it’s essential for success.
     

Modern fare systems are no longer standalone tools, they’re platforms for connected mobility. At Clevor Consulting Group (CCG), we specialize in third-party integrations, helping transit agencies unlock the full potential of their fare systems by connecting them with services like bike share, microtransit, parking, and more. Once a core fare system is launched, agencies often look to add innovative features, such as enabling riders to unlock a bike with their transit card or app. These enhancements require thoughtful planning, technical coordination, and policy alignment. That’s where CCG excels. From start to finish, CCG provides hands-on support throughout the integration process. Third-party integration isn’t just a feature, it’s a strategic advantage. With CCG’s expertise, agencies can confidently incorporate new services without compromising system stability or security.