Trevor Findley is co-founder of Clevor Consulting Group, a boutique consulting firm based in Portland, Oregon, focused on bringing unparalleled technical talent to the transport industry. As a Principal with the firm, Mr. Findley helps transport agencies understand and adapt to the world of electronic payments by providing the knowledge and resources necessary to deliver truly innovative fare collection solutions.
Mr. Findley has over 18 years of experience as a Project Manager and Solutions Architect in the design and implementation of electronic payment systems. He is an industry expert in transport fare collection, and specializes in the development and delivery of real-time payment processing solutions that integrate emerging payment technologies with enterprise-class financial management applications. Mr. Findley is currently supporting the delivery of cutting-edge fare collection projects in Boston, Toronto, Philadelphia, Chicago, Baltimore, and Minneapolis.
Chris Tucker is co-founder of Clevor Consulting Group. As a Principal with the firm, Chris provides the in-depth experience necessary to deliver well-designed, customer-focused technology solutions, while improving operations and the user experience. By driving a project forward, while balancing technical requirements, policy decisions, user experience, and operations, he helps ensure complex fare collection projects are implemented on time and on budget. Chris has unmatched experience leading the design and implementation of account-based fare collection systems in North America.
Prior to starting Clevor Consulting Group, Chris led TriMet’s Revenue Operations, including the design and implementation of the award-winning, account-based, open architecture Hop Fastpass® fare collection system in Portland, Oregon. This system involved the integration of over ten different vendors, including an integrated retail network with several hundred stores, a consumer and institutional website, Android and iOS mobile apps, and the world’s first NFC-based virtual transit card for Android and iOS devices. Chris also managed the agency’s merchant services, revenue collection and controls, and field equipment maintenance, including Ticket Vending Machines, digital displays, CCTVs, and the communications infrastructure on bus and at rail stations.
Toshi Forrest brings over 20 years of designing, developing, and implementing technology solutions for transport and transportation agencies. By leveraging her practical experience working in both the public and private sectors, Ms. Forrest can work effectively with agencies and vendors to implement coherent and practical technology solutions. She is a subject matter expert in fare collection solutions, having focused on designing, developing, implementing, and operating mobile payment and validation/inspection solutions for the past 10 years. Toshi has broad transport technology experience, including computer-aided dispatch/automated vehicle location (CAD/AVL) systems, fare collection, and safety and security solutions.
Before joining Clevor Consulting Group, Ms. Forrest was a Program Manager with moovel North America, one of the top mobile fare collection technology suppliers for public transport. Ms. Forrest was also the Fare Revenue Systems Manager at TriMet, serving as the agency technical lead for the implementation of the Hop Fastpass® fare collection system.
Ilia Bruns, PMP
Ms. Bruns brings over 13 years of experience managing and successfully delivering complex software projects in both the telecommunications and transportation industries. Before joining Clevor Consulting Group, she was the lead project manager for HART’s Flamingo Fares™ electronic fare collection system, responsible for turning around this failing project and successfully securing a new vendor team and a revised implementation schedule to deliver the new fare collection system. She helps agencies implement their new technology solutions to achieve their unique project specific goals through strong leadership and a deep understanding of blending agency needs within the constraints of chosen software. Leveraging her experience as a project manager, software tester, and technical writer, she ensures team completes tasks on schedule and on budget.
Ms. Bruns is highly organized with excellent communication and problem-solving skills. She brings a robust understanding of project implementation, from initiation to operation and specializes in project management, business analysis, requirements gathering, schedule review, procedure and documentation creation, detailed testing, stakeholder management, risk management, project status creation and presentation.
Ms. Chen obtained her Bachelor of Science in Business Finance with Magna Cum Laude distinction at Oregon State University.
She has pursued a range of both qualitative and quantitative aspects of finance. Her academic breakdown includes financial and managerial accounting, statistical inference, economics, advanced and international financial management, financial institutions, investments, international business, financial risk management, and commercial banking.
Ms. Chen joined CCG in February 2022 as an accountant and is primarily responsible for SOP development, project budgeting, month-end closing, developing financial reports, and invoicing.
Mr. Cheng brings over 15 years of diverse work experience in developing and implementing integrated transit technology projects and policies in both the private and public sectors. Leveraging his strong skills in transit planning, policy creation, project management, stakeholder engagement, and technical writing, Mr. Cheng helps agencies deliver new technology solutions that complement the agency’s existing transit infrastructure while remaining on time and within budget.
His experience working for TransLink (Vancouver, BC) and moovel NA has given Mr. Cheng’s a broad understanding of transit’s unique challenges and opportunities from both public and private section perspectives. He specializes in transit policy and policy creation, MaaS solutions, strategic transit planning, financial analysis, contract negotiations, and procurement procedures.
Mr. Cheng is the Project Manager on multiple projects for CCG including SEPTA (Philadelphia), Metro Transit (Minneapolis-St. Paul), and IndyGo (Indianapolis).
Mr. Dettmer is a student at Oberlin College majoring in Economics. Before joining Clevor Consulting Group, Chris interned for the U.S. DOT Volpe Center where he assisted the National Park Service, Forest Service, Federal Highway Administration, and other government agencies in developing innovative, sustainable, and equitable transportation planning. In addition, he also worked for their Planning Division which offers transportation consulting services to primarily governmental clients.
He has also worked in financial services and served as a member of the Lake Oswego Transportation Advisory Board.
At Oberlin, Chris has assisted COVID-related economic research and helped teach environmental economics. He also plays in a piano studio at the Oberlin Conservatory and he is pursuing a math concentration and Environmental Studies minor.
Ms. Edeline is a Business Finance graduate from the University of Oregon and has started her business career in the payment technology consulting industry. Ms. Edeline has pursued a range of financial aspects during her time at the University of Oregon and her academic breakdown includes financial and managerial accounting, financial markets and investments, international financial management, financial banking, financial analysis and evaluation, operations and business analytics, intermediate micro and macroeconomics, and cross-cultural business communications.
Ms. Edeline joined CCG’s internship program in June 2022 and has been hired onto the team as a business analyst and junior consultant responsible for assisting company-wide projects and tasks, overall business models, and operations.
Mr. Elliott brings over 18 years of work experience in developing technical services. Before joining Clevor Consulting Group, Mr. Elliott worked as the Vice President of Engineering for moovel, working closely with the CEO and executive team to manage technical delivery and develop key business objectives.
While at moovel, Mr. Elliott performed several key functions, including department management, performance reviews, objective setting, budget forecasting, project scoping, and solution architecture with internal and external stakeholders. Mr. Elliott is highly skilled and brings a robust array of experience to the Clevor team.
Mr. Johnson has over 8 years of technical experience, spanning disciplines which include software development, system design, project engineering, and technical consulting. He had previously led the technical delivery of the Clipper® card in Apple Wallet® and Google Wallet® as the lead engineer and has helped shape next-generation fare collection solutions for several transit agencies as a consultant. Mr. Johnson provides a wealth of experience in requirements development, system architecture, system integration, testing, and stakeholder management, and is focused on assisting transit agencies deliver high-quality payment systems.
Mr. Johnson joined the firm Clevor Consulting Group in July 2021 to help improve lives through technology and has developed a growing reputation in the fare collection industry.
Ms. McCormack has 17 years of experience in government contracting, program coordination and administration. She was responsible for the research, design, and implementation of two (2) Federal entities at two (2) separate companies and built multimillion dollar divisions at both firms. She managed the largest project with the most significant investment made in the history of the company reporting to the CEO. She has worked with the Federal Government to procure projects at the State, Federal and Local level and has vast knowledge of the RFP/RFQ process, including GSA Schedules, Program procurement and working with the Small Business Administration (SBA).
Michelle Picard Cousins
Ms. Picard Cousins has over 15 years of experience developing, managing, and delivering multiple fare collection initiatives and strategies at the Toronto Transit Commission, North America’s 3rd largest transit agency. This included successfully delivering the TTC’s first Multi-Year Fare Strategy: The 5- Year Fare Policy and 10-Year Fare Collection Outlook, a roadmap for fare policies and collection technologies while ensuring that customers remained the focus.
Ms. Picard Cousins background working at the transit agency gives her a unique understanding of their challenges, opportunities and complex environments. Her experience at a mass transit agency afforded her a well-rounded skill set, including critical thinking, strategic planning, and project implementation. She excels at relationship building by leading stakeholder engagement, governance and public consultations; design thinking by brainstorming and piloting concepts; and fare policy, governance and fare strategy development, including creating and identifying connections through analytical and critical thinking.
Mr. Ross has over 12 years of industry and consulting experience in the areas of tolling, transit operations, and fare collection systems. Early in his career in New York, Brian managed the initial planning stages of OMNY for MTA Metro-North before moving to Oregon to help launch Hop Fastpass for Portland’s TriMet. Since then, he’s been instrumental in the successful implementation of multiple automated fare collection systems throughout the Western US. Brian is motivated to implement systems that push the industry forward in new ways and show the value of public investment and strong governance—with an eye toward designs that serve all stakeholders—from the diverse customers who ride transit to the staff who maintain equipment and back-office applications.
Brian is qualified in requirements development, system integration, product management, testing, customer service, and marketing and communications.
Lacey Schaich, PMP
Ms. Schaich specializes in electronic fare collection, transportation project management/coordination, and developing Standard Operating Procedures and other technical documentation. Since 2009, she has been immersed in INIT-based transit smart card systems, starting with a nine-transit operator system in the Sacramento, California region. Ms. Schaich led the development and implementation of the Connect Transit Card in Sacramento, and expanded her experience with the Hop Fastpass™ in Portland, Oregon, and the HOLO Card in Honolulu, Hawaii.
Ms. Schaich worked in regional government for ten years, managing a variety of transportation planning, funding, and technical multi-jurisdictional projects. Her experience also encompasses active transportation, regional planning, community event organization, and working group facilitation. After moving to Portland, Ms. Schaich founded Schaich Consulting, a sole proprietorship, before joining CCG to expand her experience in electronic fare collection while providing flexibility for her growing family.
Business Development Admin
Ms. Stoeckl has over 15 years of experience in business.
As a Regional Manager for Dialogue Direct, an Austrian based company that expanded into the U.S. in 2003, she was asked to launch and implement the structure for a new-found regional office in the Bay Area. Her West Coast territory afforded her the ability to commute between San Francisco, Portland, Seattle and the coastal towns of California. Ms. Stoeckl’s San Francisco launch for Dialogue Direct became known as the most successful campaign in the entire U.S. for the company, as her team averaged over 200 new long-term sponsors per week. Ms. Stoeckl was the first female Team Lead in Austria to earn the “Team Leader of the Year Award.”
Marlene joined Clevor Consulting Group in January 2023 in an administrative business development role to support the company with customer outreach and procurement support.
Mr. Strader brings over 20 years of experience in the transit industry to the Clevor team. Tom’s background includes 17 years at TriMet where he managed Fare Policy and Programs for the agency’s Public Affairs Division, and 3 years at South Clackamas Transportation District as the District Manager, leading all activities related to the successful operation of a transit system. Tom uses his experience and knowledge to help transit agencies navigate complex policy issues, while remaining focused on the core customer experience.
Tom has helped design and manage a wide variety of projects in transit, including leading the implementation of the nation’s first multi-modal transit ticketing application for smartphones. He also served on the steering committee for the Portland-Metro region’s innovative electronic fare collection system, Hop Fastpass. Currently, Tom supports fare collection projects with innovative policy and customer-focused solutions in Philadelphia, Baltimore, New Jersey and Toronto.
Tony Swanson, PMP
Mr. Swanson has 20 years of combined experience in public transit and telecommunications with an emphasis on project management, operations, reporting/data analysis and customer experience. Before joining Clevor Consulting Group, he worked as the Manager of Fare Revenue Systems at TriMet supporting Hop Fastpass®, an electronic fare collection system servicing the greater Portland/Vancouver area. His responsibilities at TriMet included overall program management, operations, and management of the transit support center. Mr. Swanson applied his broad experience and focused on several critical milestones for the agency which included the transition of institution and employer programs to Hop Fastpass® and fare simplification during his time at the agency.
Mr. Swanson continues to build on his experience in public transit and now supports clients implementing electronic fare collection and other transit related projects.
Mr. Vong brings over 6 years of experience as a Software Engineer, inclusive of 3 years at Cubic Transportation Systems and 1.5 years at The Boeing Company. At Cubic, Justin developed fare collection software for various major transit agencies. This included both rail and bus devices where he focused on upgrading intricate systems to meet modern-day transit requirements. He worked on designing, coding, and testing Cubic’s Driver Control Unit products as well as embedded subsystems for their Ticket Vending Machine products. This included managing requirements, coding new functionality, lab, and production testing, and more. At Boeing, he collaborated with various teams within the Avionics department to develop and test flight software for three of Boeing’s latest 5G satellite programs. In addition to that, he managed software build releases, handled production and test database changes, and was crucial to project delivery through testing and auditing. His experience working on complex systems on a very granular level carries great value to our technical team and in supporting the agencies we work with.
Mr. Vong’s experience working with various sectors has given him a broad understanding of transit’s unique challenges and opportunities. He specializes in software design and development, project management, writing and working with detailed requirements, and testing. He is well-versed in several forms of testing such as manual testing, automated testing, acceptance testing, and production testing. Mr. Vong’s diverse engineering experience is imperative to the technical services we offer to agencies that work with Clevor Consulting Group in managing the complexities of the transit payment industry.