Mr. Findley is a co-founder of Clevor Consulting Group. As a Principal with the firm, Mr. Findley helps transit agencies adapt to the world of electronic payments by providing the knowledge and resources necessary to deliver innovative solutions.
Mr. Findley has 15 years of experience as a Project Manager and System Architect in the design and delivery of electronic payment systems. He is an industry expert in transit fare collection, specializing in requirements development and design, real-time transaction processing, financial management and controls, and the integration of emerging payment technologies. Known as a fare collection technical expert industry-wide, he ensures an agency’s vision aligns with the delivered system, while partnering with all parties to deliver results. Mr. Findley is currently supporting cutting edge fare collection projects in Boston, Washington, DC, Seattle, Portland, San Francisco, Tampa, and Honolulu.
Mr. Tucker is a co-founder of Clevor Consulting Group. As a Principal with the firm, Mr. Tucker provides the in-depth experience necessary to deliver well-designed, customer-focused technology solutions, while improving operations and the user experience. By driving a project forward, while balancing the technical requirements, policy decisions, user experience, and operations, he helps ensure complex fare collection projects are implemented on time and on budget. Mr. Tucker is supporting a variety of projects in New York, Portland, Seattle, Honolulu, Austin, and Ireland.
Mr. Tucker led TriMet’s Revenue Operations, including the design and implementation of the award-winning, bi-state, account-based, open architecture Hop Fastpass® fare collection system in Portland, Oregon. This system included the integration of over ten different vendors, as well as an integrated retail network with several hundred stores, a consumer and institutional website, Android and iOS mobile apps, and the world’s first NFC-based virtual transit card for Android smart phones. Mr. Tucker also managed the agency’s merchant services, revenue collection and controls, and field equipment maintenance, including Ticket Vending Machines, digital displays, CCTVs, and the communications infrastructure on bus and at rail stations.
Ms. Forrest joined Clevor Consulting Group in June 2019 as a Principal. She brings 15 years of experience designing, developing, implementing, and operating technology solutions for transit and transportation agencies. By leveraging her practical experience working in both the public and private sectors, Ms. Forrest collaborates effectively with agencies and vendors to implement technology solutions.
Ms. Forrest is a subject matter expert in fare collection solutions, having focused the past 7 years on major fare collection projects, as well as designing, developing, implementing, operating and maintaining mobile payment and validation/inspection solutions. Her diverse experience in transit technologies allows her to comprehensively understand operational challenges facing end users when implementing new solutions. This understanding allows her to help agencies balance operational controls with technology for flexible, adaptable solutions.
Technical Consultant, PMP
Ms. Bruns joined Clevor Consulting Group in October 2019, bringing over 10 years of experience managing and successfully delivering complex software projects in both the telecommunications and transportation industries. She was the lead project manager for HART’s Flamingo Fares™ electronic fare collection system in the Tampa Bay region and was instrumental in the project’s turn around. Through strong leadership and the ability to blend Agency needs with software limitations, Ilia has helped agencies implement their new technology solutions and achieve their project’s unique goals. Leveraging her experience as a project manager, software tester, and technical writer, she is dedicated to helping teams complete their tasks on schedule and within budget.
Ms. Bruns brings a robust understanding of project implementation, from initiation to operation. She specializes in project management, project coordination, business analysis, requirements gathering, schedule review, procedure and documentation creation, detailed testing, stakeholder management and communication, risk tracking and management, and project status creation and presentation.
Mr. Cheng brings over 13 years of diverse work experience in developing and implementing innovative Mobility as a Service (MaaS) projects and policies in both the private and public sectors. Leveraging his strong skills in transit planning, policy development, project management, stakeholder engagement, and technical writing, Mr. Cheng helps agencies deliver new technology solutions that complement the agency’s existing transit infrastructure while remaining on time and within budget.
Mr. Cheng’s time as a planner has given him a board understanding of transit’s unique challenges and opportunities. He specializes in transit policy and policy creation, project planning and management, MasS solutions, financial analysis, strategic transit planning, service licensing, contract negotiations, and procurement procedures.
Ms. McCormack joined Clevor Consulting Group in February 2021. She has 17 years of experience in government contracting, program coordination and administration. She has worked with the Federal Government to procure projects at the State, Federal and Local level and has vast knowledge of the RFP/RFQ process; including GSA Schedules, Program procurement, working with the Small Business Administration (SBA), and Service Disable Veteran Owned Small Businesses (SDVOSB). Ms. McCormack’s background in working for small businesses in the Federal contracting arena gives her the boundless ability to support our leadership team where needed on key projects, the proposal process and crucial administrative assignments.
Director of Engineering and Innovation
Mr. Johnson has 6 years of engineering experience earned at Cubic Transportation Systems, spanning multiple disciplines, including software, systems, and project engineering. Most notably, he led the technical delivery of the Clipper® Mobile Fare Payment System which included an iOS app, Android app, new back office, and integrations into the NFC mobile wallets: Apple Wallet and Google Pay. The solution was deployed in a little over 2 years and serves 9 counties, 24 transit agencies, a retail network (market share dominated by Walgreens and Whole Foods), and over 15,000 legacy fare rules. Within 2 weeks, the payment system was averaging over $25,000/day in revenue on the mobile virtual card network.
Mr. Johnson joined the consulting firm Clevor Consulting Group in July 2021 to assist transit agencies with their vision to provide excellent transportation services, and deliver high-quality and sustainable transit systems. Mr. Johnson’s passion for improving lives through technology has reinforced his focus on the public transit and fare collection industry, and has driven his glowing reputation in technical ability and communication.
Technical Consultant, PMP
Mr. Swanson has 18 years of combined experience in the telecommunications and public transit industries. His work focused on program management, operations, reporting/data analysis and customer experience. Before joining Clevor Consulting Group, he worked as the Manager of Fare Revenue Systems at TriMet supporting Hop Fastpass®, an electronic fare collection system servicing the greater Portland/Vancouver area. His responsibilities at TriMet included overall program management, ongoing operations, and management of the Customer Support Center. Mr. Swanson applied his broad experience and focused on several critical milestones for the agency which included the transition of institution and employer programs to Hop Fastpass® and fare simplification during his time at the agency.
Mr. Swanson continues to build on his experience in public transit and now supports clients implementing electronic fare collection and transit related projects.
Mr. Strader’s professional background includes 17 years at TriMet where he managed Fare Policy and Programs for TriMet’s Public Affairs Division, and three (3) years at South Clackamas Transportation District as the District Manager, where he led all activities related to the successful management and administration of a transit system.
Mr. Strader has helped design and manage a wide variety of projects in the transportation industry, including leading the implementation of the nation’s first multi-modal transit ticketing application for smartphones. He also served on the steering committee for the region’s new smart card-based electronic fare collection system, Hop Fastpass. He has obtained extensive knowledge and expertise in Fare Policy and Analysis through a work history of analyzing data from different sources, facilitating the integration of analyses into the operating environment, and identifying critical decision points to achieve business goals.
Ms. Chen is a Business Finance graduate with Magna Cum Laude distinction at Oregon State University.
She has pursued a range of both qualitative and quantitative aspects of finance. Her academic breakdown includes financial and managerial accounting, statistical inference, economics, advanced and international financial management, financial institutions, investments, international business, financial risk management, and commercial banking.
Ms. Chen joined CCG in February 2022 as an accountant and is primarily responsible for SOP development, project budgeting, month-end closing, developing financial reports, and invoicing.