Significant accomplishments begin with talented people

Hop Fastpass® – TriMet (Portland, OR)

TriMet in Portland, Oregon has long been an international leader in transit innovation. Hop Fastpass® was a greenfield project, with requirements and design led by CCG’s key staff, which delivered an account-based, open-payment system based on true open architecture. The regional system, with three agencies in Oregon and Washington, accepts MIFARE-based transit cards, contactless EMV payments, mobile wallet (e.g., Apple Pay, Google Pay) payments, and the world’s first virtual NFC transit card for both Google Pay and Apple Pay wallets. With a robust, integrated financial management system, clearing and settlement are seamless between all three agencies. The Hop Fastpass system was the first truly open architecture electronic fare system implemented in North America, and included eleven successful third-party integrations using a common set of APIs. The open architecture approach and design was developed by CCG staff, and the same staff oversaw and coordinated all of the integrations, acting as the System Integrator (SI).

In their prior roles, CCG staff oversaw all Hop Fastpass® system planning, design, testing, and implementation phases. Under the guidance of Chris Tucker, the Program Manager, the $35M project launched on time and under budget. Trevor Findley, the Financial and Technical consultant lead on the project, worked with the vendor to achieve several innovative solutions, including real-time fare calculation in 500ms across all modes and the world’s first NFC virtual transit card for both Android and iOS. TriMet integrated over ten (10) systems and vendors for the Hop solution. Each system integration was led by Toshi Forrest, who provided technical oversight and continuity across these systems’ design, development, and implementation. CCG continues to support TriMet in back office integration of paratransit with Hop service, redesign of the fare inspection solution, and the integration of additional mobility services as part of an FTA-funded grant.

As the core team that designed, developed, implemented, and operated the Hop Fastpass® system, our relationship with TriMet continues to expand. CCG continues to be a long-term partner with TriMet and provides ongoing consulting services to the agency. Since the launch of the Hop system, CCG has supported the agency with numerous projects, including:

  • TriMet project supporting FTA Mobility on Demand (MOD) Sandbox and Integrated Mobility Innovation (IMI) Grant
  • Fare Inspection Solution Replacement
  • Onboard Mobile Access Router (MAR) Replacement
  • Paratransit Payment Integration
  • Farebox Solution Replacement
  • Hop Websites, Mobile App and Virtual Card Update
Period of Performance: February 2018 to Present

Project Responsibilities

  • Program and contract management
  • Fare policy analysis
  • Technical specification development
  • System architecture design
  • Mobile app technical and UI/UX design
  • Testing oversight and system certification
  • Business rules development
  • Financial management and controls design
  • Capital and operating cost estimation
  • Product prototype and demonstration
  • Procurement support including evaluation criteria, proposal review, interview questions
  • Technical oversight
  • Project quality assessment and control
  • System security assessment oversight

Key Accomplishments

  • $35M project launched on time and under budget
  • Real-time fare calculation (200ms) across all modes
  • Industry-first true open architecture design
  • First virtual transit card in Google Pay and Apple Pay
  • Fully integrated accounting
  • Leading fare policy design and technical implementation focused on multi-modal travel and improving fare equity
  • Fully integrated accounting
  • Supported successful delivery of MOD Sandbox initiative
  • Leading design, prototype, and demonstration of trip planning and payment platform integration to deliver a full “plan, book, pay” experience across shared-use mobility services
  • Developed a set of technical and functional requirements for various initiatives
  • Developed regional standard operating procedures (SOPs) and training program development
References available upon request.