North Carolina

Delivering a statewide NEMT scheduling solution for streamlined FTA reporting

Statewide Demand Responsive Scheduling Software—NCDOT (North Carolina)

North Carolina Department of Transportation (NCDOT) is looking to streamline transit reporting and provide demand response solution opportunities for all operators by procuring a statewide demand response scheduling software. CCG developed the statewide scheduling RFP, including technical and functional requirements, proposal evaluation, and pricing criteria. With over 97 independent Operators throughout the state, the solution must be flexible in features, functions, and pricing. The scheduling software procurement is a software as a service (SaaS) model focused on providing a baseline functionality with a cafeteria-style menu for larger agencies to add advanced features and functionality as modules. CCG facilitated requirement gathering workshops to understand the core needs required by all interested and participating operators within the state. While the system has standard core scheduling features prominent in demand response and ADA scheduling solutions, additional features include customer-facing mobile applications and websites for self-service reservations and payment. Agencies also requested more modern mobility solutions such as on-demand scheduling and service, integration with onboard cameras, and flexible fixed-route scheduling solutions. CCG worked with NCDOT and agency representatives to deliver a detailed RFP.