We set the Stage as the MTA Launches its Modern Account-Based Fare System

Next Generation Fare System Implementation (Nashville, TN)

WeGo Public Transit hired CCG to conduct a review of current project scope, policies, business rules, fare structure and current systems status. The primary objective was to create a robust Standard Operating Procedure (SOP) Manual for the new fare system covering all critical operational functions related to the ticket office and call center (card sales/replacements, limited use tickets, discount card customization and account set up), bus operator (pre-trip, fare validation, failure reporting), validator maintenance, TVM maintenance and cash service, accounting and financial controls, and ridership/revenue reporting. Additionally, CCG provided guidance on the development of an interagency revenue and cost sharing agreements between Nashville MTA and the Regional Transportation Authority of Middle, Tennessee. With extensive experience in both the implementation of fare systems and interagency agreements, we provided strategic advice related to any gaps or updates that may be recommended, as well as an extensive SOP manual of all critical areas of operations. CCG also supported integrated lab and field testing to identify remaining issues prior to full public launch.

Period of Performance: July 2020 to Present

Project Responsibilities

  • Current Systems Review
  • Creation of robust Standard Operating Procedure (SOP) Manual
  • Strategic guidance of Interagency Revenue and Cost Sharing Agreement
  • Implementation Technical Support
  • Development of test plan
  • Integrated lab and field testing

Key Accomplishments

  • Review of current documentation and systems
  • Creation of an extensive SOP Manual
  • Key updateds to interagency and cost sharing agreement
  • Integrated lab and field testing
  • Technical support, as needed
References available upon request.