New Jersey

Revolutionizing the Foundation of Fare Collection Systems

Fare Collection System Evaluation—New Jersey Transit (New Jersey)

New Jersey Transit (NJT) evaluated its current fare collection system and operations to determine the best path forward to upgrade its fare collection system. Clevor Consulting Group Inc. (CCG) was tasked to provide a Current System and Vendor Assessment of NJT’s existing fare collection system, operations, equipment (including fareboxes, fare registers, fare gates), and processes supporting both electronic- and non-electronic-based revenue collection. This task addressed the strengths and weaknesses of existing technology and operations and compared the value of the system with other peer agencies.

After completing the assessment along with the Peer Agency Review and Industry Review, CCG provided recommendations on how to best enhance the fare collection system. Recommendations on technology, operations, procurement, implementation, and performance monitoring were all included in the deliverable. For the final task, CCG worked with NJT in developing a Preliminary Procurement Plan, identifying and outlining a customized start-to-finish process for writing technical specifications through to the implementation of a new system.