Minneapolis

Creating a Balance between Agency and Customer Needs

Fare Collection System Assessment — Metropolitan Council (Minneapolis, MN)

Metro Transit, a service of the Metropolitan Council of the Twin Cities, is the provider of public transportation services in the Minneapolis/St. Paul Twin Cities metropolitan area. Metro Transit is responsible for the management of the fare collection operations for its own services, as well as several suburban providers throughout the region.

The agency selected Clevor Consulting Group to provide recommendations on a future fare collection solution, support system procurement efforts including the development of technical requirements, and support system upgrade implementation. Working with a broad range of agency stakeholders, CCG assessed the current fare collection system and identified gaps in meeting the agency’s needs. Based on this assessment, and results of a peer agency and industry review, CCG developed and evaluated technology options for a future fare collection system that would achieve the established objectives.

Clevor Consulting Group provided Metro Transit with clearly defined procurement options, and an analysis of the benefits and drawbacks of each, which the Metropolitan Council was able to use to determine the best path forward. After the decision was made to award the contract to its current vendor for a system upgrade, CCG supported the agency in reviewing the proposal from the vendor, negotiating terms of the contract, developing plans to support implementation, and facilitating implementation. Concurrent with system implementation efforts, CCG will also be supporting Metro by leading a comprehensive review of their existing fare structure, identifying strategic fare policy opportunities to achieve the agency’s vision, providing recommendations, and developing a roadmap for implementation.